Terms of Service

MinglMe Terms of Service
To read the Swedish version of the Terms of Service, click here.
Last updated: 27 May 2026

Welcome to MinglMe!
MinglMe is a digital platform that brokers tickets to activities and enables interaction between users, with the aim of creating real and meaningful encounters.
By creating an account and using our service, you accept these Terms of Service. Please read them carefully before getting started.

1. General
MinglMe's role
MinglMe provides a digital platform that brokers tickets to activities organised by independent third-party providers ("Hosts"). MinglMe does not act as the organiser or seller of activities, but solely as a broker in the name of and on behalf of the Host.
These Terms of Service (the "Terms") apply between you and us and govern your use of the Service.
The Service refers to the digital services provided by Mingel Me AB, company reg. no. 559510-0610 ("MinglMe", "we", "us") via www.minglme.com, the MinglMe web application, and the brokering of tickets to activities ("Activities") organised and provided by independent third-party providers ("Hosts").
MinglMe is not a party to the agreement between Participant and Host regarding the Activity itself, but provides only the platform, booking system, and payment processing.
By "you" we mean anyone who holds a user account ("User"), is a paying user ("Member"), has purchased a ticket to participate in an Activity, and anyone who participates in an Activity ("Participant") and thereby uses the Service.
By becoming a User or Member and using the Service, this agreement enters into force, you accept these Terms, and you confirm that you have read MinglMe's Privacy Policy. Processing of personal data takes place in accordance with MinglMe's Privacy Policy as in force from time to time.
MinglMe does not handle complaints, compensation claims, or disputes relating to the content, quality, or execution of the Activity.

2. Acceptance of terms
By creating an account with MinglMe and starting to use the Service, you accept these Terms.
Registration also initiates a subscription in accordance with section 5. The first period is free of charge and gives you access to features and offerings, but you cannot purchase a ticket to an activity during the trial period without activating your subscription.
If you wish to purchase a ticket to an activity during the trial period, you will be informed at the time of booking that your subscription will be activated and converted to a paid subscription.

3. User account
3.1 Eligibility
To create a user account and use the Service, you must: be at least 18 years old, be entitled to enter into agreements under Swedish law, provide accurate information at registration, provide a valid payment method, and accept these Terms and our Privacy Policy.
3.2 Responsibility
You are responsible for keeping your login credentials confidential and for all activity that takes place via your account. MinglMe has no technical means to verify the identity of those who register for the Service and accepts no responsibility for use by minors that is not detected in time. Providing false information may result in immediate suspension. The User is responsible for being able to verify their age, upon request, with a valid form of ID.
3.3 Communication and information responsibility
MinglMe communicates with users via the email address provided by the user at the time of account registration. The user is responsible for ensuring that the email address provided is correct, active, and regularly checked, and for ensuring that messages from MinglMe can be received and are not blocked or filtered as spam.
Information regarding bookings, confirmations, changes, cancelled activities, or other material information shall be deemed to have reached the user when it has been sent to the registered email address.
MinglMe is not responsible for consequences arising from the user not having read such information. Failure to read email, technical problems on the user's side, or inadequate monitoring of the inbox or spam folder shall not constitute grounds for refund, rebooking, or other compensation.
3.4 Personal use
The account is personal and may not be shared with third parties. The Service may only be used for private and non-commercial purposes. You are responsible for all activity on your account and must protect your login credentials.
The profile picture must depict you as a person. It is not permitted to use a profile picture that shows someone else or that does not clearly depict the account holder.
3.5 Prohibited use and suspension
The Service may not be used for unlawful purposes or in a manner that may be perceived as offensive or abusive. See also section 8 for rules regarding content and behaviour in the Service and reporting.
MinglMe is entitled to suspend or terminate your account, in whole or in part, if you breach these Terms or if other grounds exist as described in MinglMe's Privacy Policy under the section "Account deletion" (e.g. inappropriate content in profile picture or profile text, profile picture not depicting the account holder, flagging by other users or Hosts for inappropriate behaviour, false registration information, or the user being under 18 years of age).
For further information on how MinglMe handles account deletion and what happens to your data after deletion, please refer to the Privacy Policy.
3.6 Deletion of your own account
You may delete your account at any time directly within the Service via Profile → Settings → Account, or by contacting support@minglme.se. Further information on deletion and what happens to your personal data can be found in MinglMe's Privacy Policy.

4. The Service
The Service consists of a digital platform where users can:
discover activities
book and pay for tickets
interact with other users
All Activities are organised by independent Hosts. MinglMe acts solely as a broker of booking and payment in the name of and on behalf of the Host, and is not the organiser, supplier, or provider of any Activity. Agreements regarding participation in an Activity are entered into directly between the Participant and the respective Host. The brokering of bookings may take place with the application of selection criteria in accordance with section 4.1.
4.1 Platform selection and grouping
To create meaningful, safe, and relevant encounters, MinglMe applies selection criteria when brokering bookings to Activities. The selection criteria may concern, for example, age range, group size, and the composition of booked participants.
The purpose is to give participants the opportunity to meet others in a similar phase of life and context. Selection and grouping of bookings relates solely to how bookings are brokered via the platform and does not mean that MinglMe organises, provides, or is responsible for the content, execution, or quality of the Activity. Selection and grouping take place automatically and/or administratively within the Service and form part of the platform's functionality, not of the Activity.
MinglMe does not guarantee a specific composition of participants and reserves the right to adjust grouping to the extent reasonably required to maintain the quality and functioning of the Service.

5. Payment terms and subscription
When you create an account, a subscription to MinglMe's Service is automatically initiated. The first period is free of charge and gives you the opportunity to explore the platform's features and offerings at no cost.
After the free period, the subscription is converted to a paid monthly subscription that continues until further notice. The applicable subscription fee is shown at the time of registration. By creating an account, you confirm that you are aware that a subscription is being initiated, including the terms for the free period and the transition to a paid subscription.
You may cancel your subscription at any time, including during the free period. If you do not cancel before the free period ends, you accept that the subscription will continue and that payment will be made in accordance with the applicable terms.
Payment is made in advance for each period via the payment method you have selected. Payment is processed by a third-party provider. Failure to pay may result in your account being paused or terminated.
5.1 Ticket purchase during trial period
Ticket purchases for activities are only available to paying members. When you, as a user in the trial period, wish to purchase a ticket to an activity, you will be informed that purchasing a ticket requires a paid subscription, be given the opportunity to consent to the subscription being activated immediately, and be charged in accordance with the applicable subscription price.
By proceeding with the ticket purchase, you consent to your account being upgraded immediately to paying membership.
5.2 Payment and VAT
When purchasing a ticket to an Activity, payment is made via MinglMe as payment intermediary. The Host is the seller of the Activity and is responsible for pricing, the applicable VAT rate, and the reporting of VAT. MinglMe collects payment from the Participant on behalf of the Host and forwards the ticket revenue to the Host in accordance with the agreement in force between MinglMe and the Host.

6. Right of withdrawal
For the subscription, a 14-day right of withdrawal applies from the day you created the account, in accordance with the Swedish Distance Contracts Act. You manage your account and can cancel the subscription from "My Profile". For terms regarding the right of withdrawal for tickets to activities, see section 7.2.

7. Activities and Hosts
Activities are organised and provided by independent Hosts. The Host has full responsibility for the content, execution, safety, quality, permits, staff, equipment, and compliance of the Activity with applicable laws and regulations. MinglMe is not responsible for the execution of the Activity and is not a contracting party in the relationship between Participant and Host. The Host is responsible for the execution of the Activity regardless of how bookings have been grouped or brokered via the platform.
7.1 Minimum number of participants
In order for an Activity to take place, a minimum number of participants may be required. If the minimum number of participants for a specific Activity is not reached, the Host reserves the right to cancel the Activity, and MinglMe will refund the amount you have paid using the same payment method used at the time of purchase.
Once the minimum number of participants has been reached by the final registration date and the Activity is subsequently held, the booking is binding. Cancellations made after the final registration date, as well as failure to attend the Activity ("no-show"), do not entitle you to a refund.
7.2 Ticket purchases and right of withdrawal
Payment is made via the specified payment methods and includes VAT, unless otherwise stated.
Under the Swedish Distance Contracts Act (2005:59), no right of withdrawal applies to tickets for activities with a specific date or defined period. Ticket purchases are therefore in principle binding, unless the Host expressly offers a refund.
MinglMe acts solely as a broker of the ticket purchase and is not the seller of the Activity. Any terms for refund, rebooking, or cancellation are determined by the Host in accordance with applicable law.
If a refund is offered by the Host and the applicable conditions are met, the refund will be made via the same payment method used at the time of purchase, within thirty (30) days from the date the request was received, adjusted for any external transaction fees not refunded by the payment service provider.
MinglMe does not compensate participants who are unable to attend due to illness, medical reasons, or other personal circumstances.
MinglMe follows and enforces the Host's refund, rebooking, and cancellation terms, but does not make independent decisions regarding compensation beyond what follows from mandatory law or explicit instructions from the Host.
Complaints, grievances, or refund claims relating to the content, quality, execution, deviation from the described setup, or other circumstances attributable to the Activity itself must be directed to the Host directly. MinglMe does not handle complaints or refund claims based on alleged inadequate quality or deviation in the Activity.
7.3 Changes to an Activity
If the Host, or MinglMe on behalf of the Host, needs to change the time, date, location, or other material aspect of the Activity before it commences, the Participant will be informed by email as soon as possible.
The Participant has the right to:
participate in the Activity at the new time and location, or
decline to participate and, where applicable, request a refund of the amount paid
Any refund will be made without additional fees within thirty (30) days from the Participant's request.
MinglMe shall not be held liable for changes to an Activity due to force majeure or decisions made by the Host.
7.4 Cancellation of an Activity
If the Host, or MinglMe on behalf of the Host, is forced to cancel an Activity, the Participant will be informed by email as soon as possible. In the event of cancellation, the Participant is entitled to a refund of the full amount paid, where applicable.
The refund will be made without additional fees within thirty (30) days from the date information about the cancellation has been communicated.
7.5 Allergies, special diets, and participant responsibility
For activities that include food or drink, it is the participant's responsibility to report any allergies, food intolerances, or vegetarian or vegan dietary requirements no later than 48 hours before the start of the activity.
This responsibility rests with the participant regardless of whether a reminder, request, or information has been provided by MinglMe or the Host.
Special diets not reported within the specified time cannot be accommodated. If, as a result of failed or late notification, the participant is unable to participate in or fully use the activity, the right to use the ticket lapses.
No refund, rebooking, or other compensation is provided.
7.6 Health requirements and responsibility when participating
Participation is at your own risk. You are responsible for assessing whether an activity is suitable for you and that you are sufficiently healthy to participate without risk to yourself or others.
If an accident or incident occurs due to inattention or participation despite an unsuitable state of health, MinglMe is not responsible. If necessary, MinglMe or the Host may require you to sign a liability waiver.
7.7 Code of conduct
Participants must follow the code of conduct to create a safe and positive environment:
Treat others with respect and kindness.
Follow the Host's instructions and report inappropriate behaviour.
Act responsibly and respect your own and others' boundaries, including with respect to alcohol consumption.
7.8 Responsibility and safety
Participants undertake to:
Follow the Host's instructions, safety guidelines, and rules.
Respect the code of conduct and these Terms.
MinglMe may suspend or terminate an account/membership for breach of the rules.
MinglMe is not responsible for damages arising due to:
Other participants' behaviour or negligence.
Breach of the code of conduct.
Force majeure or unforeseen events outside MinglMe's control.
7.9 Exclusion
Participants who breach the rules may receive:
A warning for minor breaches.
Exclusion for serious breaches or risk to safety and wellbeing.
Examples of serious breaches: drunken behaviour, risk to health, harassment, or inappropriate conduct.
Consequences:
No compensation in the event of exclusion.
May lead to loss of the right to participate in future activities.
In the event of serious breaches, MinglMe and the Host may report the matter to authorities.
7.10 Travel as Activity
These Terms of Service do not apply to travel services advertised within the Service. Such services will be subject to an agreement entered into directly between the Member or User and the travel organiser. Please therefore refer directly to the relevant Host's general terms and conditions.

8. Community and moderation
MinglMe wants the Service to be a safe place to meet, both online and at Activities. These rules apply to all interaction between users within the Service, including profile content, messages, and other communication.
8.1 Prohibited content and behaviour
The following is not permitted within the Service:
Harassment, threats, hateful language, or discrimination
Sexual, pornographic, or otherwise inappropriate content
Spam, scams, fake profiles, or promotion of third-party services
Content that breaches Swedish law or the rights of others
Profile pictures or profile text that do not meet the requirements in section 3.4
8.2 Reporting and blocking
Users can report inappropriate content, messages, or other users directly within the Service using the built-in reporting function. Users can also block other users to prevent further contact.
Reports can also be submitted by email to hello@minglme.se.
8.3 Handling of reports
MinglMe reviews incoming reports manually, typically within 24–48 hours of receipt. Depending on the nature and severity of the violation, MinglMe may take actions such as:
Warning the user
Removing inappropriate content
Temporarily suspending the account
Permanently terminating the account in accordance with section 3.5
Where a crime is suspected, MinglMe may contact the police or other competent authority and disclose relevant information in accordance with applicable law and MinglMe's Privacy Policy.
MinglMe does not guarantee a specific outcome of a report but strives to handle all matters promptly and fairly.

9. Rights
All intellectual property rights in the Service, including technical solutions, design, source code, trademarks, and content, belong to MinglMe or our licensors. You may not copy, modify, or share material covered by these rights unless expressly permitted by the Service. MinglMe is a registered trademark belonging to Mingel Me AB.
Content and information you register in the Service belong to you. MinglMe does not own user-generated content but processes it only in accordance with the Privacy Policy.

10. Our responsibility
The Service is normally available around the clock, but we cannot guarantee uninterrupted access. Availability may be affected by external factors, system maintenance, or updates.
We reserve the right to change, develop, or discontinue all or part of the Service without your consent. You cannot claim compensation for changes or for the Service not functioning flawlessly.
The Service may contain links to third-party websites or apps, and we are not responsible for their content.
For Activities, the respective Host is responsible for offering and quality, regardless of how booking, grouping, or communication has taken place via the Service. MinglMe does not guarantee access to specific Hosts or Activities.

11. Limitation of liability
MinglMe is not responsible for the quality, safety, execution, or results of Activities, as these are carried out by the respective Host.
MinglMe's responsibility is limited to providing the digital Service, including booking system, subscription features, and payment processing.
MinglMe is not responsible for damages, losses, or claims arising in connection with an Activity, other than to the extent prescribed by mandatory law.

12. Changes to the Service
MinglMe reserves the right to update, modify, or temporarily suspend the Service at any time. In the event of material changes affecting your subscription, you will be informed by email or in the app. Changes to Service features (e.g. removed features) do not entitle you to compensation.
12.1 Changes to pricing
If MinglMe changes the price of the subscription, we will notify you by email at least 30 days before the change takes effect. You are entitled to cancel the subscription free of charge before the change takes effect.

13. Changes to the Terms
MinglMe may update these Terms from time to time. In the event of material changes affecting the User's rights or obligations, MinglMe will inform the User in advance by email and/or through clear notice in the Service. For minor changes or clarifications, the Terms will be updated on the website with a new "Last updated" date. The User is responsible for staying informed about the applicable Terms. The Terms published on the website at any given time constitute the current version. By continuing to use the Service after updated Terms have entered into force, the User accepts the changes.

14. Applicable law and dispute resolution
Swedish law shall apply to these Terms. Disputes arising in connection with the Service shall in the first instance be resolved through dialogue between the parties. If the dispute cannot be resolved in this way, it may be heard by a Swedish general court.